Reviews · Reputation
Never an unanswered review again.
Reviews from all relevant platforms collect automatically in your inbox – Google, Facebook, Tripadvisor and more. You keep full oversight and reply directly, with AI support in your tone. And with a QR code and link, you actively collect new 5-star reviews.
Super friendly, the coffee is a dream. We'll be back!
Good quality, a bit of a wait on Saturdays.
Best croissant in the region. Honestly.
One inbox for everything
Google Business Profile, Facebook and Tripadvisor land automatically in one inbox. You immediately see what's new, what's open, and who should reply.
AI writing assistant
Replies to your reviews in seconds, works in any language and hits the right tone 95% of the time. You check, adjust and click.
More reviews
Link, QR code and ready-made flyers for the counter: ask satisfied customers for a review at just the right moment – no detours.
Why it matters
The reply rate is the signal almost everyone forgets.
With Google reviews, more than the sheer number counts. Whoever replies shows Google and every future customer that the business is active. Unanswered reviews look abandoned – and cost ranking. With smt-LISTINGS, every review is answered within minutes, even the critical ones.
- Better findability: Google rewards active profiles that reply
- Stronger customer loyalty – feedback is heard and valued
- Defuse negative reviews professionally before they take effect
- Reply on the go, from mobile, in any language
- Roles for staff: reviews only, posts only, or everything
On the counter, invoice or flyer: one scan, one review.
Share via WhatsApp, email or in your signature.
How it works
From review to reply in three clicks.
- A review comes inWhether Google, Facebook or Tripadvisor: it appears in your inbox, with a notification – for the location it concerns.
- AI suggests a replyIn your language and style, matched to the content of the review. Factual and solution-oriented for criticism, warm for praise.
- You check and replyAdjust if needed, one click – the reply is published on the platform. Everything stays documented.
Had to wait 20 minutes for my cappuccino. Shame.
Why marketers love smt-LISTINGS
Voices from everyday use.
«Thanks to smt-LISTINGS we manage our business data and customer reviews centrally. Semoto responds quickly, offers tailored solutions and gives competent advice.»
«Within a short time, a better ranking on ChatGPT & Google helped us win several new customers organically. Without spending a single cent on advertising.»
«Especially strong: review management and the AI support when answering reviews, it really saves time day to day. A clear recommendation for anyone who doesn't fancy ten open browser tabs.»
«Super easy to use and very helpful for making our business visible online. The SMT team is always reachable and quick to help with questions.»
«It made the process considerably easier. We were especially impressed by the fast implementation and the support with setup.»
«A genuine game changer for hospitality and food service: plan and publish posts across all social media platforms, and AI makes answering reviews easier.»
«Absolutely satisfied, the tool works great. It makes my life a lot easier. Glad I went for the bigger package.»
FAQ
Questions about reviews.
Which platforms can I answer reviews on?
You can reply to reviews on your Google Business Profile (formerly Google My Business), Facebook and Tripadvisor directly in the central smt-LISTINGS inbox.
Why is it important to reply to reviews?
By taking reviews seriously and responding, you strengthen customer loyalty – your customers see that their opinion is heard. Google also values replies to reviews and rewards you with better findability. So responding to feedback pays off in more ways than one.
What languages does the AI work in?
Our AI recognises practically every language and replies automatically in the language of the review. That way you overcome any language barrier – even with guests from abroad.
Can I book the review feature on its own?
Yes. The smt-SOCIAL plan includes the review inbox together with the social media features. You'll find all plans under Plans & pricing.
Can I use this feature on mobile?
Yes, all smt-LISTINGS features are mobile-friendly. You can comfortably reply to reviews and manage your posts on the go.
Can I assign staff individual roles?
Yes, you can assign specific roles so that users can, for example, handle only reviews or only create social media posts.
Is it worth buying reviews?
No. Google detects purchased reviews, and in Switzerland it's also relevant under unfair competition law, so it's legally risky. Collect reviews honestly – with a link, QR code and the right question at the right moment. That's exactly what smt-LISTINGS is built for.
Free Visibility Analysis
Where are you found – and where aren't you?
Tell us who you are. We'll check your business on Google, Maps, in AI searches and the most important directories, and get back to you within one business day with the results.
- Visibility on Google, Apple Maps, Bing, Siri & ChatGPT
- Missing, duplicate and incorrect listings
- Review check and comparison with the competition
- Free, no obligation, no access needed
Prefer to talk directly? +41 41 553 41 14 or Book a demo.